Our Privacy Policy
We are committed to handling your personal information with discretion and care. This policy outlines how your data is collected, used, and safeguarded.
1. Introduction
Effective Date: 15/02/2026
Motion Transport (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and care.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you:
- Visit our website
- Make an enquiry
- Book a journey
- Use our chauffeur services
- Communicate with us
For the purposes of this Privacy Policy, “you” and “your” refer to clients, passengers, website visitors, and individuals making enquiries or bookings. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.
Any updates will be published on this page, and the revised effective date will appear at the top of the policy.
We encourage you to review this page periodically.
3. How We Collect And Use Your Information
We may collect personal data directly from you when you:
- Submit an enquiry
- Make a booking
- Contact us by email or phone
- Use our website
The information we may collect includes:
- Name
- Email address
- Telephone number
- Pick-up and drop-off details
- Journey dates and times
- Flight numbers
- Billing information
We use this information to:
- Manage and deliver your booked journeys
- Send confirmations and updates
- Process payments
- Respond to enquiries
- Improve our services
- Meet legal and regulatory obligations
We do not sell your personal information to third parties.
4. Cookies And Information We Collect
Our website uses cookies to improve functionality, analyse performance, and enhance your browsing experience. Cookies help us understand how visitors use our site so we can improve it.
We use CookieYes to manage cookie consent, ensuring non-essential cookies are only placed with your permission. You can update your preferences at any time via our cookie banner or through your browser settings.
5. Legal Basis For Processing
Under UK GDPR, we process your personal data on the following lawful bases:
- Contractual necessity – to fulfil your booking and provide our services
- Legitimate interests – to manage and improve our operations
- Legal obligation – to comply with financial and regulatory requirements
- Consent – where applicable, such as certain cookies
6. Who We Share Your Data With
We only share your personal data where necessary, including with:
- Chauffeurs and team members responsible for your journey
- Secure payment processors (such as Stripe or PayPal)
- IT and system providers supporting our operations
- Legal or regulatory authorities, where required
All third parties are required to handle your data securely and lawfully.
7. Data Security And Retention
We take appropriate technical and organisational measures to protect your data, including:
- Secure hosting environments
- Encrypted systems
- Restricted access controls
We retain data only for as long as necessary.
As a general guide:
- Booking and financial records: up to 6 years
- Enquiry and communication records: up to 2 years
Data is securely deleted when no longer required.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Object to certain processing activities
- Withdraw consent where applicable
To exercise your rights, please contact:
9. Your Rights
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.